Shipping & Returns

We want you to feel completely confident in your purchase. If your rug isn’t quite right for your space, you may request a return within 30 days of delivery.

Simply contact our team within the 30-day return period. We’ll guide you through each step and provide the information needed to arrange your return.

Yes. If another piece feels better suited to your space, our team will be happy to help you arrange an exchange, subject to availability.

Yes. Complimentary tracked delivery is included with every order.

Ready-to-ship rugs are carefully prepared and dispatched promptly. Once shipped, delivery usually takes approximately 3–5 business days.

Orders are shipped with trusted express carriers such as DHL or FedEx, depending on the destination.

Yes. We offer worldwide delivery.

Once your rug has been dispatched, you’ll receive a shipping confirmation email with your tracking number and a link to follow its journey.

Tracking usually becomes active shortly after your order has been collected by the carrier. Please allow a few hours for the first update to appear.

No. All applicable duties and taxes are included in your purchase. There are no additional charges upon delivery.

Yes. The total shown at checkout is the final amount you pay for your order. No additional duties, taxes, or hidden fees will be charged upon delivery.

Once your returned rug has been received and inspected, your refund will be issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or payment provider.

Yes. For an eligible return, you will receive a full refund of the purchase amount.

No. Ibaba does not charge any refund or restocking fees. We believe returns should be simple and transparent, without unnecessary fees.